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PECB Customer Satisfaction Foundation

£ 478.80 GBP£ 2,398.80 GBP

Why should you attend?

Customer Satisfaction Foundation training enables you to learn the basic elements to monitor, measure and manage Customer Satisfaction. During this training course, you will be able to learn the best practices used to meet and/or exceed customer expectations.

Upon the completion of this course, you can sit for the exam and apply for a “PECB Certified Customer Satisfaction Foundation” credential. A PECB Foundation Certificate shows that you have understood the fundamental concepts, methodologies, processes and management approach.

Who should attend?

  • Individuals seeking to gain knowledge about the fundamental processes of measuring and managing Customer Satisfaction
  • Individuals involved in Customer Satisfaction Management
  • Individuals interested to pursue a career in Customer Satisfaction Management

Learning objectives

  • Understand the fundamentals of measuring and managing Customer Satisfaction
  • Acknowledge the correlation between ISO 10004 and other standards and regulatory frameworks
  • Understand the approaches, methods and techniques used for the effective management of Customer Satisfaction

Educational approach

  • Lecture sessions are illustrated with practical questions and examples
  • Practical exercises include examples and discussions
  • Practice tests are similar to the Certification Exam

Prerequisites

None

 

Course agenda

Day 1: Introduction to Customer Satisfaction

Day 2: Initiation of a Customer Satisfaction Management framework

SMATICA is authorized to deliver PECB Customer Satisfaction Foundation, for learners holding National ID / Passport / Driving License of following countries

RegionAuthorized Countries
North AmericaUnited States of America, Canada
United Kingdom & NetherlandsUnited Kingdom, Ireland, Netherlands, Curacao, Aruba, Sint Maarten, Anguilla, Bermuda, British Virgin Islands, Cayman Islands, Monserrat, Turks, Caicos Islands.
EuropeSweden, Norway, Denmark, Germany, Liechtenstein, Austria, Switzerland, Belgium, Luxembourg, Italy, Albania, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Cyprus, Estonia, Greece, Hungary, Kosovo, Latvia, Lithuania, Macedonia, Malta, Moldova, Montenegro, Poland, Romania, Serbia, Slovakia, Slovenia, Turkey, Ukraine, Finland, Iceland, Azerbaijan, Georgia, San Marino, Armenia,
France ( Live online training only )
Middle EastSaudi Arabia, United Arab Emirates, Bahrain, Israel, Kuwait, Oman, Qatar, Egypt, Iraq, Yemen, Syria, Jordan, Lebanon, Palestine
Africa Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Ivory Coast, DR Congo, Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Jordan, Kenya, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Palestine, Republic of the Congo, Rwanda, Saint Helena, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Swaziland, Syria, Tanzania, Togo, Tunisia, Uganda, Western Sahara, Yemen, Zambia, and Zimbabwe.
Asia-PacificAfghanistan, Armenia, Australia, Azerbaijan, Bangladesh, Bhutan, Brunei, Cambodia, China, Cook Islands, East Timor, Fiji, Georgia, Hong Kong, India, Indonesia, Japan, Kazakhstan, Kiribati, Kyrgyzstan, Laos, Macau, Malaysia, Maldives, Marshall Islands, Micronesia, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Norfolk Islands, Pakistan, Palau, Papua New Guinea, Philippines, Pitcairn Islands, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Tajikistan, Thailand, Turkmenistan, Uzbekistan, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, Vietnam.
CaribbeanAmerican Samoa, Guam, Northern Mariana Island, Puerto Rico, US Virgin Islands, Antigua & Barbuda, Bahamas, Barbados, Dominica, Grenada, Haiti, Jamaica, Saint Kitts and Nevis, Saint Lucia, Saint Vincent & Grenadines, Trinidad & Tobago

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