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ISO/IEC 20000 Introduction – Self Study – 04 PMI PDU Course.

£ 358.80 GBP

• Includes PECB certification and exam fee (Exam voucher validity 12 months)

• PDF PECB training materials included

• A participation certificate of 04 CPD (Continuing Professional Development) credits will be issued by PECB

• In case of exam failure, you can retake the exam within 12 months, from date of enrolment for free

• Earn PMI PDUs 04

• Get Additional 04 PDUs for PMI Certification Renewals

Why should you attend?

ISO/IEC 20000 Introduction is a one-day training course which presents the basic concepts of service management and provides an overview of the ISO/IEC 20000-1 requirements for a service management system (SMS). In addition, this training course highlights the connection between ISO/IEC 20000-1 and other standards in the ISO/IEC 20000 series and provides an overview of the main activities associated with the certification of an SMS.

Who should attend?

The ISO/IEC 20000 Introduction training course is intended for:

  • Managers and consultants wishing to get introduced to the ISO/IEC 20000-1 requirements for an SMS
  • Personnel involved in service planning and provision activities
  • Personnel responsible for maintaining and improving the service management capabilities
  • Individuals aspiring to pursue a career in service management

Learning objectives

By the end of this training course, the participant will be able to:

  • Understand the main concepts of a service management system (SMS) and its processes based on ISO/IEC 20000-1
  • Understand the basic elements of an SMS based on the requirements of ISO/IEC 20000-1

Educational approach

The training course is participant centered and contains:

  • Essay-type exercises and multiple-choice quizzes
  • Interactions between participants by means of questions and suggestions

Prerequisites

There are no prerequisites to participate in this training course.

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